76 Troubleshooting, Care, and Maintenance
TS and Webster
®
Troubleshooting TS and TSL Whiteboard Hardware
note:NOTE:
For more information on troubleshooting COM ports and serial devices,
see your computer’s documentation.
PROBLEM CAUSE SOLUTION
Green LED off No power Plug in the whiteboard
power cord and check
your power outlet.
Green LED blinking No communication with
the software
Make sure your computer
is on. Re-specify the port
for the whiteboard in
Webster (see “Establishing
Communication With Your
Computer” on page 6).
Green LED blinking
rapidly
Power supply problem Unplug the whiteboard
power cable and plug it
back in.
Green LED very bright Whiteboard is being
touched
Make sure nothing is
touching or leaning against
the whiteboard.
Cannot establish
communication properly
with the whiteboard
COM port conflict Confirm cable connections.
Choose “Find Whiteboard”
in the Edit menu to search
for the correct port. In
Windows, check the COM
ports in use by Webster for
conflict with other device
software. If you are using a
serial to USB converter,
make sure you install and
activate the software that
comes with the converter.
No sound Sounds turned off;
Insufficient pressure
while writing
Turn sounds on (see
“Customizing Sounds
(Whiteboards Only)” on
page 68).
Maintain firm, consistent
pressure while writing.
Webster_draft2.book Page 76 Friday, November 3, 2006 2:24 PM
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