Troubleshooting, Care, and Maintenance 77
TS and Webster
®
TROUBLESHOOTING SOFTWARE
PROBLEM CAUSE SOLUTION
Some writing not
recorded properly
Insufficient pressure while
writing on the whiteboard
Maintain firm, consistent
pressure while writing.
Multiple contact points on
whiteboard
Contact the whiteboard
only with the pen, stylus, or
eraser.
Improper eraser use For narrow erasures,
maintain firm, consistent
pressure. For wide
erasures, place eraser flat
on the whiteboard.
Pen not sufficiently lifted
between strokes
Make sure that you lift the
pen off the board between
strokes (characters, for
instance).
Electronic interference Relocate the board.
Squeaking noise while
using a marker
Too much pressure Use less, but consistent,
pressure.
Communication error
message
Communication problem Check all cables and
restart Webster.
Check Webster’s port
setting (see “Establishing
Communication With Your
Computer” on page 6).
In Windows, change
Webster’s COM port. On a
Macintosh, if applicable, try
using a different USB
adapter.
Webster_draft2.book Page 77 Friday, November 3, 2006 2:24 PM
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