Service Call Conditions
SM Appendix 3-51 D009/D011/D012/D013/D091/D092
Appendix:
Service Call
Conditions
861 D
HDD re-try failure
At power on, the HDD is detected. Power supply to the HDD is interrupted
after the system has entered the energy save mode, but after the HDD has
been awakened from the energy save mode, it does not return to the ready
status within 30 sec.
Harness between HDD and controller board disconnected, defective
HDD power connector disconnected
HDD defective
Controller board defective
862 D
Bad sector number error
The number of bad sectors in the HDD (image data area) goes over 101.
Defective HDD
Format the HDD with SP5-832-002.
Replace the HDD.
863 D
HDD data read failure
The data written to the HDD cannot be read normally, due to bad sectors
generated during operation.
HDD defective
Note: If the bad sectors are generated at the image partition, the bad sector
information is written to NVRAM, and the next time the HDD is accessed,
these bad sectors will not be accessed for read/write operation.
864 D
HDD data CRC error
During HDD operation, the HDD cannot respond to a CRC error query. Data
transfer does not execute normally while data is being written to the HDD.
HDD defective
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