Service Call Conditions
SM Appendix 3-53 D009/D011/D012/D013/D091/D092
Appendix:
Service Call
Conditions
870 B
Address book data error
The address book data cannot be read from the HDD, SD card or flash ROM
on the controller where it is stored, or the data read from the media is
defective.
Software defective:
Turn the machine off/on. If this is not the solution for the problem, then
replace the controller firmware.
HDD defective.
More Details
Do SP5846-046 (Initialize All Setting & Addr Book) to reset all address
book data.
Reset the user information with SP5832-006 (HDD Formatting– User
Information).
Replace the HDDs.
872 B
HDD mail receive data error
The machine detects that the HDD is not operating correctly at power on.
The machine detects that the HDD is not operating correctly (can neither
read nor write) while processing incoming email.
HDD defective
The machine is turned off while the HDD is being accessed.
Do SP5832-007 to format the mail RX data on the HDD.
873 B
HDD mail send data error
An error is detected on the HDD immediately after the machine has been
turned on, or power has been turned off while the machine has used the
HDD.
1. Do SP5832-008 (Format HDD – Mail TX Data) to initialize the HDD.
2. Replace the HDD
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