Service Call Conditions
SM Appendix 3-59 D009/D011/D012/D013/D091/D092
Appendix:
Service Call
Conditions
Received faxes on the delivery server will be erased
All captured documents will be erased
DeskTopBinder/Print Job Manager/Desk Top Editor job history will be erased
Documents on the document server, and scanned documents, will not be erased.
The first time that the network gets access to the machine, the management information
must be configured again (this will use a lot of time).
Before you initialize the Netfile partition with SP5832-011, do these steps:
1. Go into the User Tools mode and do "Delivery Settings" to print all received fax
documents that are scheduled for delivery. Then erase them.
2. In the User Tools mode, do Document Management> Batch Delete Transfer
Documents.
3. Do SP5832-011, then turn the machine power off and on.
Procedure 3
If "Procedure 2" is not the solution for the problem, do SP5832-001 (HDD Formatting – All),
then turn the machine power off and on.
SP5832-001 erases all document and address book data on the hard disks. Ask the
customer before you do this SP code.
Procedure 4
If "Procedure 3" is not the solution for the problem, replace the HDD.
990 D
Software error 1
The software performs an unexpected function and the program cannot
continue.
Software defective, re-boot
991 C
Software error 2
The software performs an unexpected function. However, unlike SC990,
recovery processing allows the program to continue.
Software defective, re-boot
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