Capturing the Device Logs
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Capturing the Device Logs
Overview
With this feature, you can save device logs that are stored in the machine (HDD or operation panel) on an SD
card. It allows the Customer Engineer to save and retrieve error information for analysis.
The Capturing Log feature saves device logs for the following four.
• Controller device log including operation log
• Engine device log
• FCU device log
• Operation panel log
• In older models, a technician enabled the logging tool after a problem occurred. After that, when the
problem had been reproduced, the technician was able to retrieve the device log.
• However, this new feature saves the device logs at the time that problems occur. Then you can copy
the logs to an SD card.
• You can retrieve the device logs using a SD card without a network.
• Analysis of the device log is effective for problems caused by the software. Analysis of the device log
is not valid for the selection of defective parts or problems caused by hardware.
• Make sure to shut down and reboot the machine once before retrieving the Debug Logs. Otherwise,
the latest settings may not be collected when the debug logs are retrieved.
Types of device logs that can be saved
Type Storage Timing Destination (maximum
storage capacity)
Controller device
log including
operation log
• Saved at all times
HDD (4 GB) or SD card
connected to the service
slot.
When the data gets over 4.0
GB, the older data is
deleted.
Engine device log
• When an engine SC occurs
• When paper feeding/output stop because of a jam
• When the machine doors are opened during normal
operation
HDD or SD card connected
to the service slot (Up to
300 times)
FCU device log
• When a specified amount of FCU device log is stored
in the FCU. If fax application is unavailable (e.g. not
installed), the machine does not transfer the log.
HDD or SD card connected
to the service slot
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