Capturing the Device Logs
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• e.g.: At around 8:00 am on March 10, an engine stall occurred. The operation panel does not respond.
Turn the main power supply off / on.
• Analysis of the device log is effective for problems caused by the software. Analysis of the device log
is not valid for the selection of defective parts or problems caused by hardware.
Procedure for Retrieving the Device Log with SD Card
1. Insert the SD card into the slot on the side of the operation panel or the service slot.
• It is recommended to use the SD card (2 GBs* or 8 GBs**) provided as a service part. This is
because the log data can be acquired much faster than when using commercially available SD
cards.
• Format the SD card by using SD Formatter from Panasonic before copying the logs:
https://www.sdcard.org/downloads/formatter_3/ (free software)
• Insert the SD card into the machine's service slot instead of the SD slot on the side of the
operation panel.
* The part number of the SD card with 2 GBs that is registered as a service part is "B6455030".
** The part number of the SD card with 8 GBs that is registered as a service part is "B6455040".
2. Turn ON the main power.
3. Enter SP mode.
4. Specify the date that the problem occurred in SP5-858-101 (Start Date) by setting it to the year-month-day
calendar format.
• For example, if a problem occurred on February 1, 2015, the date should be set to "20150201", as
shown above.
• Be sure to confirm the date when the problem occurred before obtaining the logs.
5. Specify the number of days to collect the logs in SP5-858-102 (Days of Tracing).
• "2" is set by default, which is the minimum needed for investigating the problem.
• A value of "1" to "180" can be set.
6. Execute SP5-858-111 (Acquire All Info & Logs) to copy all of the log types to an SD card.
It is possible to obtain the logs separately by the following SPs.
SP Collectable Information and/or Logs
SP5-858-111 All of the information and logs that are collected by executing the SPs from SP5-858-121 to
SP5-858-145, and SMC.
SP5-858-121 Configuration page
SP5-858-122 Font page
SP5-858-123 Print settings list
SP5-858-124 Error log
SP5-858-131 Fax information (whether the fax destinations are included or not depends on the setting of
SP5-858-103.)
SP5-858-141 Controller log, engine log, operation panel log, FCU, and SMC.
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