To Collect Panel Logs
1. Insert a USB drive into the USB port on the control
panel.
2. Press HOME > More > Diagnostics > Panel
Diagnostics > Copy Panel Logs to USB.
Sending Files to Ross Video
Log les can be quite large, making electronic transfer
the easiest way to transfer them. Ross Video has a
transfer application specially set up to send logs and setup
les.
Note: It is recommended that when sending multiple log files
that you ZIP the files together with a text file describing the
situation and a detailed description of the surrounding conditions.
To Send Files To Ross Video
1. In your web browser, navigate to
http://transfer.rossvideo.com.
2. Enter the username (customer) and password
(guestwho) and click Submit.
3. If a folder does not exist for your facility, please
click to create a new folder and name it after
your facility.
4. Click on the new folder and click to upload a
new le.
a) In the File Number box, select the number of
les you want to upload.
b) In the File eld, click Choose File and select
the le you want to upload.
c) Click Accept to upload all the selected les.
5. After all the les have been uploaded, send an email
to your Ross Video support specialist with the folder
path and a description of the problem.
Acuity Setup Manual (v9.2) — Port Monitoring and Logs • 103
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