Managing the Access Point
Working with Event Logs and Syslog Servers
ZoneFlex Indoor Access Point 9.8.1 User Guide, 800-70601-001 Rev C 174
• Syslog Server Port: By default, the syslog port number is 514. If the syslog
server is using a different port, enter that port number in this field.
4 Click Update Settings to save and apply your changes.
Sending a Copy of the Log File to Ruckus Wireless
Support
The Support Info log consists of the configuration and run-time status of the AP and
can be useful for troubleshooting. You have three options for sending a copy of the
current log file to Ruckus Wireless Support:
• Save a copy to your local PC, then attach it to an e-mail message and send it
to support
• Set up a connection to an FTP site
• Set up a connection to a TFTP site
1 Go to Maintenance > Support Info. The Maintenance > Support Info page
appears.
2 Review the Transfer Method options.
3 To upload a copy of the support info file to an FTP or TFTP server, click the TFTP
or FTP option. Clicking the FTP option prompts you to enter a Username and
Password.
4 In Server Address, enter the FTP or TFTP server IP address.
5 In Filename, enter a name for this file that you are saving.
NOTE Remember to add a .TXT file extension to the file name, especially if you are
using Internet Explorer as your Web Admin “host.”
6 Click Upload Now.
Saving a Copy of the Current Log to Your Computer
You can also save a copy of the current log to your own computer, if needed.
1 Go to Maintenance > Support Info. The Maintenance > Support Info page
appears.
2 Review the Transfer Method options.
3 Click the Save to Local Computer option. Two links appear next to Download
(supportinfo.txt and tr069info.txt).
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