Step by Step
Using Other Team Functions
110
Uniform Call Distribution (UCD)
If this function has been configured (contact your ser-
vice personnel), you belong to a group of users (agents)
to whom calls are distributed.
An incoming call is always assigned to the agent who
has had the longest break without a call.
Logging on and off at the beginning and end of your
shift:
Press the key. The LED lights up.
> : Select and confirm
1
.
: Confirm.
or
:
or
qhde
or rhde
Enter the code for "Log on" or "Log off".
o To log on, enter your identification number ("<x>"). Con-
tact your service personnel to find out what it is.
Logging on and off during your shift:
Press the key. The LED lights up.
> : Select and confirm.
> : Confirm.
or
:
or
qhdf
or rhdf
Enter the code for "Not available" or "Available".
Program/Service
UCD?
[1] "Different Displays in a HiPath 4000 Environment (Not in
HiPath 500)" Æ page 118
*
401=Log on?
#401=Log off?
Program/Service
UCD?
#402=Not available?
*
402=Available?
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