Telephone Modem
Thermo Scientific Smart-Vue
®
Wireless Monitoring Solution Administrator Guide v 2.2 95
3. In the Modems section, check to make sure that a device U.S. Robotics
V.92 USB Voice Modem is present. Right-click on the device name
Properties and make sure the device status is indicated as “This device is
working properly” (you may also wish to note the modem’s COM port
number for later use). Then click on Cancel to close the window.
4. In the Sound section, check to make sure that a device Unimodem
Half-Duplex Audio Device is present. Right-click on the device name
Properties and make sure the device status is indicated as “This
device is working properly”. Then click on Cancel to close the window,
and exit the Computer Management window.
18.7 Where to Find
More Information
The Smart-Vue Software User Manual provides detailed information on
module and system configuration. You may click on Help User manual
( ) to open the software user manual directly from within the Smart-Vue
Client software.
18.8 Troubleshooting If you are having difficulties with your configuration, take a look at this
section before contacting technical support.
• Make sure that the USB cable is correctly plugged into your computer
and that the telephone cable is correctly plugged into a dedicated wall
jack.
• Try testing the modem with a different phone cord and/or wall jack if
possible.
• Try a different USB port on your computer. If a USB hub is being used,
try plugging directly into the USB port on the computer.
• Shut down and restart your computer. Make sure the Modem and
Audio device are correctly installed (Refer to Section 18.6 - Confirming
driver installation).
• Check to make sure the COM port selected in Smart-Vue Client
corresponds to that which is really being used by the modem (My
computer Manage Properties Modem).
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