Troubleshooting
140 Administrator Guide v 2.2 Thermo Scientific Smart-Vue
®
Wireless Monitoring Solution
23 Troubleshooting
23.1 Technical Alarms Complete list
• Datalogging stopped (different from configuration) [-991]
• Check to see if datalogging is enabled on the wireless module.
• Run an on-demand read to check wireless communication and
sensor status.
• Transfer settings to the module once again.
• No communication with telephone modem
Network unavailable (no communication with IP dry contact)
Wireless connection with siren temporarily interrupted [-994]
• Indicates an error with an alert device.
• For sirens: make sure that the device is properly connected to its
power supply and that it contains a sufficiently charged battery;
check the wireless connection between the receiver and wireless siren
(in Smart-Vue Client, under Add alert device – F8).
• For a telephone modem: make sure that the modem is properly
plugged into the server computer and the telephone line. If
necessary, use the VoiceCallTester tool provided by Thermo
Scientific.
• For a dry contact device: make sure the device is properly connected
to its power supply and the network.
• No communication with Smart Service [-995]
• Check the application logs to see why the service stopped.
• After correcting the problem, restart the Smart-Svc for the receiver
in question using the Windows Services manager.
• If the problem continues, restart the computer (or at least
Smart-Vue Server).
• No communication with receiver [-996]
• USB receiver plugged in locally:
• Restart the Smart-Service, if failed; reboot computer.
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