TCP/IP Receiver
Thermo Scientific Smart-Vue
®
Wireless Monitoring Solution Administrator Guide v 2.2 59
12.8 Note about
Anti-virus Software
In some cases, third-party anti-virus software may cause problems with
Smart-Vue Client/Smart-Vue Server software operation.
If you are having problems, you may check whether or not this is the case by
temporarily disabling your anti-virus software to see if that resolves the issue.
Follow specific instructions for your operating system and application.
Anti-virus applications generally place an icon in the Windows task tray in
the lower right-hand corner of your screen. For example, to disable an
anti-virus application such as Norton AntiVirus or McAfee, right-click on
the application’s icon in the lower right-hand corner of your screen, next to
the system clock. This should display a pop-up menu in which you will see a
Preferences, Open or Disable option.
The actual steps for disabling anti-virus software differ from vendor to
vendor. Check the documentation for your application or check with your
system administrator for help.
12.9 Note about Routers
and Switches
Some routers and switches automatically disconnect idle IP connections. In
that case it is important to make sure that network traffic occurs more often
than the idle disconnect time in your network equipment.
There are two ways to handle this. You may:
• Configure the Transfer interval in Smart-Vue Client to be lower than
this value for one or more modules.
• Disable the option to disconnect idle IP connections for
Smart-Vue/Smart-Vue Server connections in your routers and
manageable switches.
12.10 Note about
Automatic Windows
Updates
Windows updates can have an effect on overall system performance if set to
automatic. We therefore recommend that Windows updates be conducted
manually, and that you test the system thoroughly to ensure full operation
of the monitoring solution and alert notification process.
12.11 Default (unused)
Configuration Settings
This section provides the default values for the unused zones in the TCP/IP
receiver configuration interface. This information is for your reference only.
You may restore these default settings by clicking on Apply defaults, (Refer
left-hand menu bar in Figure 31).
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