General module Troubleshooting (FAQ)
40 TheAdministrator Guide v 2.2 rmo Scientific Smart-Vue
®
Wireless Monitoring Solution
9 General module
Troubleshooting
(FAQ)
If you are having difficulties with your configuration, take a look at these
frequently asked questions before contacting technical support.
9.1 All Modules
There is nothing displayed on the Smart-Vue module screen. What should I do?
First,
check
to
make
sure
the
battery
is
installed
and
that
it
is
inserted
in
the
right direction (+/- according to image in
the battery slot). Try testing the unit
with a battery that is known to be of the correct size and voltage (3.6 V Lithium,
3600 mA). Contact technical support if
the battery is OK and still nothing is
displayed on the screen.
What
is
an
acceptable
wireless
signal
strength
for
my
Smart-Vue
module?
We recommend that each module show
a value of 40% or better when you
click on the Signal button in Smart-Vue
Client. Better signal
strength results
in better system performance.
The
Smart-Vue
module
shows
a
strong
signal,
but
I’m
still
not
getting
any readings from my sensor?
This is usually due to a
loose cable or improperly
connected sensor. Check
the cable between the Smart-Vue module and sensor. Try a different sensor.
What if I only see one of the two
modules (on a dual-sensor device) in
Smart-Vue Client?
Make sure the cable is in good condition and that the connection between
the two devices is tight.
Why don’t I get any temperature readings with an external sensor, even
though the Smart-Vue module shows a strong signal?
This
is
usually
due
to
a
loose
cable
or
improperly
connected
temperature
sensor.
Check
the
cable
between
the
Smart-Vue
module
and
the
sensor.
Unplug
the
sensor
and
plug
it
back
in.
Make
sure
there
are
no
exposed
wires. Try a different sensor if possible.
My module does not seem to be
communicating properly with the
system, but everything appears to be normal.
This may be due to a depleted battery
in the module. Try replacing the
battery.
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