SonixTablet Service Manual 00.053.129, Revision C Chapter 9: Network Configuration
9-7
9.2 REMOTE SUPPORT
Remote Support allows Ultrasonix Technical Support to view and control the Sonix for diagnostic purposes.
In order to use Remote Support, the Network must be configured (9.1) and a PIN (Personal Identification Number) must
be obtained from Ultrasonix Technical Support.
To Access Remote Support:
1. Tap the touch screen button.
2. Select Remote Support.
3. Enter the PIN (Personal Identification Number) provided by Ultrasonix Technical Support.
4. When prompted, select Download > Run > Run in order to install the required programs.
5. The system can now be remotely controlled.
Note: The PIN is valid for 20 minutes only, so be sure to use it right away.
Note: If Remote Support does not appear to be available, contact your IT Department and have them check
to make sure the network connection is active and the Remote Support option has been configured for
use.
Note: The PIN is valid for 20 minutes only, so be sure to use it right away.
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