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Return Material Authorization Policy
You must obtain a Return Material Authorization (RMA) number from
Xantrex before returning a product directly to Xantrex. Products returned
without an RMA number or shipped collect will be refused. When you contact
Xantrex to obtain service, be prepared to supply the serial number of your
product and its date of purchase as well as information about the installation or
use of the unit. Record this information on page ii of this manual.
Return Material Procedure
If you are returning a product from the USA or Canada, follow this procedure:
1. Obtain an RMA number and a shipping address from Xantrex.
2. Package the unit safely, preferably using the original box and packing
materials. Include the following:
❐
The RMA number
❐
A copy of your dated proof of purchase
❐
A return address where the repaired unit can be shipped
❐
A contact telephone number
❐
A brief description of the problem
3. Ship the unit to the address provided in step 1, freight prepaid.
How do other laws apply?
This warranty gives you specific legal rights,
and you may also have other rights which vary from jurisdiction to
jurisdiction.
For our Canadian customers:
When used herein “implied warranties of
merchantability and fitness for a particular purpose” includes all warranties
and conditions, express or implied, statutory or otherwise, including without
limitation implied warranties and conditions of merchantability and fitness for
a particular purpose.
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