PROSINE 2.0 INVERTER•CHARGER USER’S MANUAL
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445-0089-01-01
General Troubleshooting Guidelines
This section will help you narrow down the source of any problem you
encounter. Before contracting Xantrex, please work through the steps listed
below:
1. Check for a Warning, Error, or Panel Fault message. (See Table 8,
Table 9, and Table 10 for descriptions of these messages and specific
actions to take.) If a message is displayed, record it before doing anything
further.
2. As soon as possible, record (on page ii) the conditions at the time the
problem occurred so you can provide details if you need to contact
Xantrex. These details should include the following as well as anything
else asked for on page ii:
• What loads the PROsine 2.0 was running or attempting to run
• What the battery condition was at the time (voltage, state of charge,
etc.) if known
• Recent sequence of events (e.g. charging had just finished, we
disconnected shorepower as we were preparing to leave the dock, but
the inverter didn’t come on, etc.)
• Any known unusual AC shorepower factors such as low voltage,
unstable generator output, etc.
• Whether any extreme ambient conditions existed at the time
(temperature, vibrations, moisture, etc.)
3. Attempt the solution indicated in Table 8, Table 9, or Table 10.
4. If your PROsine is not displaying a Warning, Error, or Panel Fault
message, check the following to make sure the present state of the
installation allows proper operation:
• Is the inverter located in a clean, dry, adequately ventilated place?
• Are the battery cables adequately sized and short enough and is the
battery in good condition, and are all DC connections tight?
• Are the AC input and output connections and wiring in good
condition?
• Are the configuration settings correct for your particular installation?
• Are the display panel and the communications cable properly
connected and undamaged?
• Are the battery temperature sensor and its cable properly connected
and undamaged?
5. Contact Xantrex for further assistance. Please be prepared to describe
details or your system installation and to provide the model and serial
number of the unit. See page xviii for contact numbers.
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