Further Assistance
ColorQube™ 9301/9302/9303
General Care and Troubleshooting
324
Further Assistance
For any additional help visit our customer web site at www.xerox.com or contact the Xerox Welcome
and Support Center quoting the device serial number.
•Press the Machine Status button on
the control panel.
The Machine Information tab is
displayed.
•The Customer Support information
and the Machine Serial Number is
displayed on this screen.
Maintenance Assistant
If a problem occurs which requires further investigation from Xerox, diagnostic information can be sent
directly to Xerox using the Maintenance Assistant option.
• Access the Maintenance Assistant option by selecting the Machine Status button.
The Maintenance Assistant button is located on the Machine Information tab.
• Select the Maintenance Assistant button. The option to send diagnostic information to Xerox is
provided.
• Select the option and following the screen messages to send the information to Xerox.
This information will assist Xerox in identifying the problem.
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