Troubleshooting
ColorQube™ 9301/9302/9303
General Care and Troubleshooting
315
Troubleshooting
Defining the Problem
This section contains problem-solving procedures to help you locate and resolve a problem.
Some problems can be resolved by rebooting your device. Refer to Power Options on page 308 for
instructions about power procedures.
If rebooting the device does not resolve the problem, use the instructions contained in this guide to
identify and solve the problem. If you still cannot fix the problem, contact the Xerox Support Center for
advice.
Faults
There are different categories of faults that can occur on your device and different ways in which they
are identified depending on the type of fault occurring. This section gives an overview of the different
types of faults and the way that faults are displayed and recorded.
Your device has three fault types, Hard Down faults, User Clearable faults and Status Messages. Within
each fault type there are subgroups of fault categories relating to the effect the fault has on the device
operation. The fault display generated for each fault depends on the category of that fault.
Hard Down Faults
Hard Down faults prevent a subsystem, module or component from functioning properly. There are
three categories of Hard Down faults.
• Low Level Fault this occurs when a subsystem or module is unable to function correctly. For
example, if during a stapler job a fault is detected, other features are still functional but the stapler
is unavailable.
• Failure Fault this is declared when a low level fault causes a major subsystem to function
incorrectly. For example a fault occurs with the cleaning unit causing the print and copy features
to become non-functioning.
• Fatal Fault this occurs when a system wide failure exists that is unrecoverable. For example a
power fault occurs causing the device to be inoperable.
Customer Clearable Faults
A Customer Clearable fault is a fault that can be cleared by the user. There are three categories of
Customer Clearable faults:
• Low Level Fault this occurs when a subsystem has detected a customer clearable fault, for
example, when a stapler runs out of staples. The print and copy features are still operable, but the
stapler function is not.
• Failure Fault this is declared when a Low Level Fault causes a major subsystem to become
unavailable. For example, when a paper misfeed is detected, the print and copy functions are
made inoperable until the paper is cleared by the user.
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