Xerox ColorQube 9303 User Manual

Troubleshooting
ColorQube™ 9301/9302/9303
General Care and Troubleshooting
316
• Reset Fault this can be cleared by powering the device off then on again.
Status Messages
Status Messages are informal messages that do not impact the device from functioning properly.
There are two categories of Status Messages:
• Warning Messages are informational and usually have to do with replacing consumables. The
messages warn the local user of impending problems, or actions, that need to be taken to avoid a
fault occurring. For example, if the Cleaning Unit is close to the end of its life, the device displays a
warning message that the unit needs to be replaced soon. At this time the system sets a pre-
defined limit until a Customer Clearable fault is declared to change the Cleaning Unit.
• Job Fault Messages indicate a fault with the job, for example the required paper is unavailable. If
a job is paused because of a fault, the user is required to take action to correct the condition, or to
delete the job.
Fault Displays
All faults that affect the users of the device are presented to the user by one of two methods:
Interrupting Fault
Interrupting faults are presented if the associated fault affects the entire device, where the device is
not capable of accepting input or output. They are also presented if the associated fault affects the
currently selected document service but does not affect another service, which can still be used.
The type of fault screen presented depends on the type of fault occurring.
Some fault displays present the user with fault recovery options. A selection of buttons allow you to
choose a fault recovery option.
When an interrupting fault window is displayed, any status messages associated with the displayed
fault are presented in the Status Message area.
Non-Interrupting Fault
Non-Interrupting fault displays consist of messages displayed in the Status Message area. They do not
affect the successful completion of a job from the current pathway.
For example, if the user is running a Copy job and a fault occurs with faxing, then a non-interrupting
fault display is presented.
Both Interrupting and Non-Interrupting fault displays are generated automatically by the device and
are displayed in the fault logs. Once the conditions which resulted in the fault display being generated
have been resolved, the display is removed.

Xerox ColorQube 9303 Specifications

General

Dimensions (WxDxH)	1398 x 722 x 1156 mm
Networking features	Gigabit Ethernet
All-in-one functions	Copy, Fax, Print, Scan
Color all-in-one functions	print, scan
Duplex printing	Yes
Print technology	Inkjet
Maximum resolution	600 x 600 DPI
Time to first page (black, normal)	7.2 s
Print speed (black, normal quality, A4/US Letter)	60 ppm
Print speed (color, normal quality, A4/US Letter)	55 ppm
Digital sender	No
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	300000 pages per month
Number of print cartridges	4
Page description languages	PCL 5c, PCL 6, PostScript 3
Time to first copy (black, normal)	8.2 s
Copy speed (black, normal quality, A4)	60 cpm
Copy speed (color, normal quality, A4)	55 cpm
Scan to	E-mail, FTP, Image, USB
Scan speed (black)	84 ppm
Image formats supported	JPG
Optical scanning resolution	- DPI
Total input capacity	3300 sheets
Total output capacity	- sheets
Maximum input capacity	7300 sheets
Paper tray 2 input capacity	550 sheets
Auto document feeder (ADF) input capacity	100 sheets
Maximum print size	320 x 457 mm
Paper tray media types	Plain paper
ISO A-series sizes (A0...A9)	A4
Display	-
Control type	Touch
Market positioning	Business
Standard interfaces	Ethernet, USB 2.0
Internal storage capacity	160 GB
Power consumption (average operating)	- W
Faxing	Mono faxing