Xerox ColorQube 9303 User Manual

Troubleshooting
ColorQube™ 9301/9302/9303
General Care and Troubleshooting
318
Fault History
The Fault History is a log of the last 20 faults occurring on the device. The fault code associated with
each fault and the date and time a fault occurred is displayed. It also displays the device image count
at the time each fault occurred and any relevant paper or document size information.
Paper Problems
The device has designated misfeed clearance areas. If a misfeed occurs, a message and clearance
instructions are displayed on the touch screen. There are also labels showing how to clear each area.
When clearing the paper path ensure all the areas stated are checked and cleared. Before closing the
front door ensure that all handles and levers are returned to their correct position.
If misfeeds persist, or occur intermittently, check the following points:
Handling of Media
For optimum printing results, observe the following when loading paper into the trays:
• Do not use folded or wrinkled paper.
• Do not load paper of varied sizes into the tray.
• Always fan transparencies and shuffle labels before loading. Labels and transparencies can only
be loaded into Tray 4 (Bypass).
• Before loading paper into the trays, fan the edges. This procedure separates any sheets of paper
that are stuck together and reduces the possibility of misfeeds.
Storing of Media
It is important for optimum printing that paper is stored correctly. Take note of the following when
storing paper:
• Store in ambient room temperature. Damp paper may cause feed problems or poor image quality.
• Do not open paper packages until they are required for use. The wrapper contains an inner lining
that protects the paper from moisture.
• Store on a flat surface to avoid folding or curling of paper.
• Stack reams of paper carefully on top of one another to avoid crushing the edges. Do not stack
more than five reams on top of each other.
Finishing Problems
The finishing devices can occasionally experience misfeed, stapler, hole punch or stacking problems. If
a problem occurs, a message and clearance instructions are displayed on the touch screen. If problems
persist, or occur intermittently, check the following points:
• Unload the finisher tray frequently.
• Do not remove stapled sets while the finisher is compiling.
• Check the paper tray guides are locked into position against the paper.
• When using large paper, remove any output contained in the Stacker Tray.

Xerox ColorQube 9303 Specifications

General

Dimensions (WxDxH)	1398 x 722 x 1156 mm
Networking features	Gigabit Ethernet
All-in-one functions	Copy, Fax, Print, Scan
Color all-in-one functions	print, scan
Duplex printing	Yes
Print technology	Inkjet
Maximum resolution	600 x 600 DPI
Time to first page (black, normal)	7.2 s
Print speed (black, normal quality, A4/US Letter)	60 ppm
Print speed (color, normal quality, A4/US Letter)	55 ppm
Digital sender	No
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	300000 pages per month
Number of print cartridges	4
Page description languages	PCL 5c, PCL 6, PostScript 3
Time to first copy (black, normal)	8.2 s
Copy speed (black, normal quality, A4)	60 cpm
Copy speed (color, normal quality, A4)	55 cpm
Scan to	E-mail, FTP, Image, USB
Scan speed (black)	84 ppm
Image formats supported	JPG
Optical scanning resolution	- DPI
Total input capacity	3300 sheets
Total output capacity	- sheets
Maximum input capacity	7300 sheets
Paper tray 2 input capacity	550 sheets
Auto document feeder (ADF) input capacity	100 sheets
Maximum print size	320 x 457 mm
Paper tray media types	Plain paper
ISO A-series sizes (A0...A9)	A4
Display	-
Control type	Touch
Market positioning	Business
Standard interfaces	Ethernet, USB 2.0
Internal storage capacity	160 GB
Power consumption (average operating)	- W
Faxing	Mono faxing