3-28 WorkCentre C2424 Service Manual
13,136.49: The left jetstack heater is too hot.
13,138.42: The left jetstack heater took too long to reach its setpoint.
13,195.45: The left jetstack thermistor circuit is open.
13,197.47: The left jetstack thermistor circuit is shorted.
13,199.49: The left jetstack thermistor returned a bad reading, or the reading was
corrupted by ESD.
Troubleshooting Procedure
Step Questions and Actions Yes No
1
1. Verify that the ambient temperature of the
room is within the systems optimal
environmental specification (see "System
Environmental Specifications" on
page 1-14).
2. Is the room too cold or too hot?
Advise
customer of
environmental
specification
requirements.
Go to Step 2.
2
1. Ensure ground integrity of the system (see
"Ensuring Ground Integrity" on page 4-73).
2. Are all components grounded properly?
Go to Step 3. Resolve ground
integrity.
3
1. Use service diagnostics to run the Left
Jetstack Temperature test.
2. Did the test pass?
Go to Step 4. Replace the
printhead.
4
1. Check and reseat all wiring to the printhead.
2. Did this correct the problem?
Complete. Replace the
printhead.
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