Error Messages and Codes 3-31
13,328.43: The CYAN heater is too hot.
13,330.45: The CYAN heater took too long to reach its setpoint.
13,387.48: The CYAN thermistor circuit is open.
13,389.41: The CYAN thermistor circuit is shorted.
13,391.43: The CYAN thermistor returned a bad reading, or was corrupted by ESD.
13,392.44: The MAGENTA heater is too hot.
13,394.46: The MAGENTA heater took too long to reach its setpoint.
13,451.49: The MAGENTA thermistor circuit is open.
13,453.42: The MAGENTA thermistor circuit is shorted.
13,455.44: The MAGENTA thermistor returned a bad reading, or ESD corruption.
13,456.45: The YELLOW heater got too hot.
13,458.47: The YELLOW heater took too long to reach its setpoint.
13,515.41: The YELLOW thermistor circuit is open.
13,517.43: The YELLOW thermistor circuit is shorted.
13,519.45: The YELLOW thermistor returned a bad reading, or ESD corruption.
13,520.46: The BLACK heater got too hot.
13,522.48: The BLACK heater took too long to reach its setpoint.
13,579.42: The BLACK thermistor circuit is open.
13,581.44: The BLACK thermistor circuit is shorted.
13,583.46: The BLACK thermistor returned a bad reading, or ESD corruption.
Troubleshooting Procedure
Step Questions and Actions Yes No
1
1. Verify that the ambient temperature of the
room is within the systems optimal
environmental specification (see "System
Environmental Specifications" on
page 1-14).
2. Is the room too cold or too hot?
Advise
customer of
specification
requirements.
Go to Step 2.
2
1. Ensure ground integrity of the system, (see
"Ensuring Ground Integrity" on page 4-73).
2. Are all components grounded properly?
Go to Step 3. Resolve ground
integrity.
3
1. Run the appropriate Ink Melt test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
2. Did the test pass?
Replace the
electronics
module.
Go to Step 4.
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