Error Messages and Codes 3-51
A3N The deskew flag timed out waiting for the paper picked from Tray 3.
A3P The deskew flag timed out waiting for the paper picked from Tray 4.
A3Q The deskew flag timed out waiting for the paper picked from Tray 1.
1. Verify media is appropriate for the tray.
2. Verify the tray is not overfilled and the guides are positioned correctly.
3. Check for obstructions in the paper path.
4. Test the appropriate Tray Solenoid.
5. Test the appropriate Tray Pick Clutch.
6. Ensure the take away rollers are in good condition.
7. Test the take away roller using the diagnostic Paper Path Drive test.
8. Replace the appropriate Separator Pad Assembly.
9. Replace the Pick Assembly.
A3R Deskew sensor time-out during movement from exit roller to deskew roller when
duplexing print.
1. Ensure the media is appropriate for two-sided printing. Not too short, not too
smooth. Check system specifications.
2. Inspect the condition of the exit rollers and the duplex roller.
3. Check the Front Door for obstructions or damage, replace the Front Door if
necessary.
4. Test the operation of the exit roller and the duplex roller using diagnostic
Duplex Paper Lead Edge Times test.
5. Test the deskew sensor using the diagnostic Sensors test.
B2C Preheat exit sensor unexpected state during mechanical recovery.
1. Clear jam and let system finish mechanical recovery.
2. Ensure ground integrity of the system (see page 4-73).
B2F Preheater exit sensor in unexpected state during fault.
B2S Preheater exit sensor in unexpected state during stage.
1. Ensure ground integrity of the system (see page 4-73).
2. Check the drum maintenance unit NVRAM contacts during the oiling process
for continuity.
3. Check the waste tray.
4. Replace the preheater assembly.
B2M The preheat flag tripped unexpectedly while the system was picking paper from
Tray 2.
B2N The preheat flag tripped unexpectedly while the system was picking paper from
Tray 3.
B2P The preheat flag tripped unexpectedly while the system was picking paper from
Tray 4.
Jam Code Troubleshooting Procedures (Continued)
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