Error Messages and Codes 3-59
N5W Y-Axis motor out of position while the system imaged the drum.
1. Inspect the Y-Axis drive belt.
2. Run the Check Drum Y-Axis Encoder test.
3. Run the Check Drum Y-Axis Drive test.
4. Run the Check Drum Y-Axis Belt Slip test.
5. Replace the Y-Axis motor or drum assembly if necessary.
N6T Y-Axis motor media short during transfix. The media was measured to be shorter
than it was believed to be.
1. Ensure the media is supported.
2. Ensure ground integrity of the system (see page 4-73).
3. Run the Check Drum Y-Axis Encoder test.
4. Pull the preheater and check the preheater flag for ink or paper interference.
5. Replace the preheater.
N7T Y-Axis motor media long during transfix. The media was measured to be longer
than it was believed to be.
1. Ensure that the media is supported.
2. Try heavier media.
3. Try loading only a few sheets. Some photo media may require running one
sheet at a time.
4. Run the diagnostic Check Drum Y-Axis Encoder test.
5. Replace the Pick Assembly and retard roller.
6. Run the clean ink smears and check the preheater exit flag for debris.
7. Replace the Tray 1 Separator Pad Assembly.
P4A Process motor stalled on abnormal shutdown.
P4B Process motor stalled on power-up following a normal system shutdown.
P4C Process motor stalled during mechanical recovery.
P4D Process motor stalled during an system warmup.
P4E Process motor stalled while the system was in its ready state.
P4F Process motor stalled while the system was in a fault state.
P4G Process motor stalled while the system performed an auto drum maintenance
cycle.
P4H Process motor stalled while the system performed printhead maintenance.
P4J Process motor stalled while the system performed printhead purge.
P4K Process motor stalled while the system performed an oil transfix roller cycle.
P4L Process motor stalled while the system was in standby mode.
P4S Process motor stalled while the system staged for transfix.
Jam Code Troubleshooting Procedures (Continued)
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