Troubleshooting
931
are the settings that reside on the IP phone after it has left the factory. You can also reset the IP
phone to custom factory configurations if required. The custom factory configurations are the
settings that defined by the user to keep some custom settings after resetting. You have to
import the custom factory configuration files in advance.
Note
How to reset the IP phone to default factory configurations?
To reset the IP phone via web user interface:
1. Click on Settings->Upgrade.
2. Click Reset to factory in the Reset to factory field.
The web user interface prompts the message “Do you want to reset to factory?”.
3. Click OK to confirm the resetting.
The IP phone will be reset to factory sucessfully after startup.
Note
How to reset the IP phone to custom factory configurations?
Procedure
Configuration changes can be performed using the following methods.
Central
Provisioning
(Configuration
File)
Configure the Custom Factory Configuration
feature.
Parameter:
static.features.custom_factory_config.enable
Reset of your phone may take a few minutes. Do not power off until the phone starts up
successfully.
The Reset local settings/Reset non-static settings/Reset static settings/Reset userdata &
local config option on the web user interface appears only if the value of the parameter
“static.auto_provision.custom.protect” is set to 1.