Chapter 27 Diagnostics
USG FLEX H Series User’s Guide
411
CHAPTER 27
Diagnostics
27.1 Overview
Use the diagnostics screens for troubleshooting.
27.1.1 What You Can Do in this Chapter
• Use the Diagnostics screens (see Section 27.2 on page 411) to generate a file containing the Zyxel
Device’s configuration and diagnostic information if you need to provide it to customer support
during troubleshooting.
• Use the Packet Capture screens (see Section 27.3 on page 413) to capture packets going through the
Zyxel Device.
• Use the CPU / Memory Status screens (see Section 27.5 on page 419) to view the CPU and memory
performance of various applications on the Zyxel Device.
• Use the Network Tool screen (see Section 27.6 on page 420) to ping an IP address or trace the route
packets take to a host.
27.2 The Diagnostics Screens
The Diagnostics screens provide an easy way for you to generate a file containing the Zyxel Device’s
configuration and diagnostic information. You may need to send this file to customer support for
troubleshooting.
27.2.1 The Diagnostics Screen
Click Maintenance > Diagnostics > Diagnostics to open the following screen. When you click Collect
Now, a series of commands are run to display information about the Zyxel Device.
This screen also lists the files of diagnostic information the Zyxel Device has collected and stored on the
Zyxel Device or in a connected USB storage device. You may need to send these files to customer
support for troubleshooting.
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