9500 Series Telephone User Guide Page 107
Issue 12b (Wednesday, March 28, 2018)IP Office™ Platform 11.0
Comments on this document? infodev@avaya.com
Groups: Group Service Status and Fallback
15.2.1 Changing the Group Service Status (Features Menu)
Using the Features menu you may be able to change the service status of some groups to which you belong.
1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the
Features soft key.
2. Use the up and down cursor keys to highlight Group. Press Select.
3. Use the up and down cursor keys to highlight State. Press Select.
4. Use the up and down cursor keys to scroll through the list of hunt groups you can configure. The current status of
each group is shown next to the group name.
·
In Service (InS)
The groups operates as normal, distributing calls to available members of the group.
·
Night Service (NS)
The group is in 'night service' mode. Calls are redirected to its night service fallback destination if set ,
otherwise to voicemail if available. A hunt group can also be put into and out of night service automatically by
the telephone system using a time profile.
·
Out of Service OOS
The group is out of service. Calls are redirected to its out of service fallback destination if set , otherwise to
voicemail if available. The phone displays an O when one of the groups of which your are a member is out of
service. See Status Letters .
·
Time Profile (TP)
This setting indicates that the group's status is being controlled by a time profile on the telephone system.
That time profile sets when the group is in service and in night service. You can override this to put the group
into the Out of Service state. You can then use the phone to returns the group to time profile control when
required.
5. Use the controls at the bottom on the display to change the currently selected group's status.
·
Change - Change the status of the selected group.
·
Save - Exit the menus.
·
! The system administrator is able to configure whether you have access to the Membership, State and
Fallback options of a group. If you are not configured for any groups the Group menu is not shown.
15.2.2 Changing the Group Service Status (Status Menu)
If the system administrator has allowed you, you can change the service state of a group through the Status menu.
1. Press the Status soft key if shown.
·
To access the Status menu during a call, press the PHONE key and then press the Status soft key if
shown.
2. Use the up and down cursor keys to highlight the hunt group name and your current membership status.
3. Select the required state using the soft keys:
·
In Service (InS)
The groups operates as normal, distributing calls to available members of the group.
·
Night Service (NS)
The group is in 'night service' mode. Calls are redirected to its night service fallback destination if set ,
otherwise to voicemail if available. A hunt group can also be put into and out of night service automatically by
the telephone system using a time profile.
·
Out of Service OOS
The group is out of service. Calls are redirected to its out of service fallback destination if set , otherwise to
voicemail if available. The phone displays an O when one of the groups of which your are a member is out of
service. See Status Letters .
·
Time Profile (TP)
This setting indicates that the group's status is being controlled by a time profile on the telephone system.
That time profile sets when the group is in service and in night service. You can override this to put the group
into the Out of Service state. You can then use the phone to returns the group to time profile control when
required.
·
! The system administrator is able to configure whether you have access to the Membership, State and
Fallback options of a group. If you are not configured for any groups the Group menu is not shown.
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