9500 Series Telephone User Guide Page 20
Issue 12b (Wednesday, March 28, 2018)IP Office™ Platform 11.0
Comments on this document? infodev@avaya.com
1.9 Status Display
The top lines of the phone display show information about you and your phone. For example:
·
The top line shows the date and time plus various status icons .
·
The next line shows information about the call/feature on the currently selected (outlined in white) button or your
own extension/name if the button idle/unprogrammed. It can also display various status letter on the right-
hand side.
1.9.1 Status Icons
Status Icons
The top lines of the display can include the following icons:
·
or Muted:
This icon indicates that the your connection to the current call is muted. You can hear the caller but they cannot
hear you.
·
or Ringer Off:
This icon indicates that your phone has its ringer turned off .
·
or Missed Calls:
This icon indicates that you have had missed calls. The number next to the icon indicates the number of different
callers. Pressing the button opens your call log at the missed calls display .
1.9.2 Status Letters
The top lines of the display can include the following status letters:
·
B = Barred
A B is shown on your phone's display when the system administrator has prohibited you from making outgoing
calls. You will only be able to make internal calls when your status is set to Barred.
·
D = Diverting (Forwarding) Calls
A D is shown after your extension name on the phone's idle display when you have forward unconditional enabled.
·
G = Group Member (In Group)
A G is shown after your extension name on the phone's idle display when you have been configured as a member
of a hunt group and your membership is enabled. With this status active, you may receive calls targeted to the
hunt group.
·
N = No Calls (Do Not Disturb)
An N is shown after your extension name on the phone's idle display when you have do not disturb enabled.
·
·
O = Out of Service
When a group is set to night service mode, all members of that group retain an 'out of service' status indicated by
an O on the idle display. Calls are diverted to the group's fallback, if set. Otherwise, the calls are sent to voicemail
(if available).
·
R = Resilience
An R on the phone display indicates that your phone is working in resilience mode. This is used when there may
have been a problem with the telephone system to which your phone was registered and so another system is
currently providing support for your phone. In this mode, some features may not be available and calls may be
routed differently.
·
S = System Alarm
If you are configured as a system administrator , an S in the phone's display indicates a system alarm .
·
T = Twinned
A T is shown after your extension name on the phone's idle display if it is internally twinned with your phone. Calls
to you will alert on both phones and can be answered by you at either phone.
·
! = Cannot retrieve user settings
An ! is shown if the telephone system at which you have logged in could not contact the telephone system that
stores your user settings. If this happens it limits the telephone functions, including making and receiving calls,
that you can use. Contact your system administrator.
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