Avaya 9504 - Displaying Other Calls; Using Call Pickup

9500 Series Telephone User Guide Page 34
Issue 12b (Wednesday, March 28, 2018)IP Office™ Platform 11.0
Comments on this document? infodev@avaya.com
3.5 Displaying Other Calls
The phone can handle multiple calls at the same time. Whilst you can only have one connected call at any time, you can
have other calls on hold , parked and further incoming calls alerting. The status of each call (except parked calls) is
indicated by a separate call appearance button for each call.
Changing the currently displayed call before starting a conference affects which calls are conferenced. See Context
Sensitive Conferencing .
To change which call is currently highlighted:
1. Use the up and down cursor keys to select the current highlighted call appearance. This can be done without
affecting any currently connected or held calls.
· On most phones in the series, the background shading indicates the currently highlighted call.
· The soft keys at the bottom of the display automatically change to reflect actions that can be performed on
the call, if any, associated with the currently highlighted button.
3.6 Using Call Pickup
Pickup is used to answer a call ringing elsewhere on the phone system.
To pickup a call:
1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the
Features soft key.
2. Use the up and down cursor keys to highlight Pickup. Press Select.
· To answer a ringing call, press the Any soft key.
· To answer a call ringing against a particular target, dial the target's number. Alternatively, press the Dir soft
key to select the target from the directory .
3. The following menus will appear depending on the type of number entered:
· User Number
· To answer a call ringing against the user, press the Pickup soft key.
· To return to entering a number, press the Clear key.
· Hunt Group Number
· To answer a call ringing against the members of the group, press the Members soft key. The call does
not have to be a call to the hunt group.
· To answer a call ringing for the hunt group, press the Group soft key.
· To return to entering a number, press the Clear key.
Access Control
Your system administrator can configure whether you can access this menu option. See Menu Access Control .
Default Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following are default short codes
that may be available. However, your system administrator can remove and change the short codes available to you or all
users. To use a short code, you may have to put your currently call on hold.
· Pickup Any Call: *30
Answer a call ringing on the telephone system.
· Pickup a Group Call: *31
Answer a call ringing a group of which you are a member. You can use this even if your group membership is
currently set to disabled.
· Pickup a Users Call: *32*N#
Pickup a call ringing a user's extension number (N).
· Pickup a Group Members Call: *53*N#
Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.
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