Avaya 9504 - Making a Call from the Directory; Using the Directory for Other Functions

9500 Series Telephone User Guide Page 80
Issue 12b (Wednesday, March 28, 2018)IP Office™ Platform 11.0
Comments on this document? infodev@avaya.com
11.4 Making a Call from the Directory
You can use any directory contact to make a call. You can also use the directory in almost any telephone function where
you need to select the number for a destination, for example during a transfer.
To make a call from the contacts directories:
1. Access the contacts directory:
a. Press the CONTACTS key. The directory menu is displayed.
b. Use the left and right cursor keys to select which type of directory entries you want to display.
· All - All directory entries.
· Personal - Your own personal directory entries.
· External - Directory entries stored by the telephone system for all users to use.
· Users - The names and numbers of other users on the telephone system.
· Groups - The names and numbers of hunt groups on the telephone system.
c. Use the up and down cursor keys to scroll through the list. Alternatively, you can start dialing the name you
want to find to display only matching entries as follows:
· Pressing a key enters all of the characters represented by that key . Pressing another key adds the
characters from that button to the previous key press. For example, dialing 527 matches all names
starting with JAS (for example "Jason") and with KAR (for example "Karl") plus any other letter
combinations from those 3 key presses. See How the Directory Search Works .
· To remove all the characters entered so far press Clear.
d. To view more details of the highlighted name, press Details. To return to the directory press List.
2. When the required entry is highlighted, press Call or press the button next to the name.
3. Proceed as you would with a normally dialed call.
11.5 Using the Directory for Other Functions
Within other menus where entry of a number is required, it may be possible to use the directory to select an existing
number by name. If this option is available, it will be indicated by the presence of a Dir soft key in the menu.
When using the directory in this way, the names made available will depend on the type of function that is being set. For
example, for some functions only group names will be displayed, for others only user names.
1. Press the Dir soft key.
2. Either dial the name to see a list of matches or press the List soft key to list all names.
a. Use the up and down cursor keys to scroll through the list. Alternately start dialing the name you want to find
to display only matching entries. If you dial a name, to return to the full list press the Clear soft key.
b. To view more details of the highlighted name press Details. To return to the directory press List.
3. When the required entry is highlighted, press Select.
4. You will be returned to the menu in which you selected the Dir soft key.
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