Avaya 9504 - Advanced Call Management Features

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9500 Series Telephone User Guide Page 51

Issue 12b (Wednesday, March 28, 2018)IP Office™ Platform 11.0

Comments on this document? infodev@avaya.com

Holding and Parking Calls

Chapter 6.

Table of Contents

Default Chapter5
- Table of Contents5
1 Introduction9
- Important Safety Information11
- 9504 Telephone12
- 9508 Telephone13
- Button Modules14
- Phone Keys15
- Call Soft Key Options16
- Appearance Buttons17
- Feature Buttons19
- Status Display20
  - Status Icons20
  - Status Letters20
- The Phone Stand21
2 Making Calls23
- Making Calls24
- Making Additional Calls24
- Calling from the Contacts List24
- Calling from the Call Log/History25
- Redialling a Previous Number26
- Making a26
- Busy Indication27
- En-Bloc Dialing27
- Withholding Your Number28
- Adjusting the Call Volume29
- Muting a Call29
- Ending Calls29
3 Answering Calls31
- 3. Answering Calls32
- Diverting a Call to Voicemail33
- Ignoring/Silencing an Incoming Call33
- Dropping an Incoming Call33
- Answering a33
- Displaying Other Calls34
- Using Call Pickup34
4 Redialling35
- Open Call Log Mode36
- Last Dialed Mode36
- Selecting Your Redial Mode36
5 Redirecting Calls37
- 5. Redirecting Calls38
- Follow Me39
- Forwarding Calls41
- Do Not Disturb46
- Twinning48
6 Holding and Parking Calls51
- 6. Holding and Parking Calls52
- Holding Calls53
- Parking Calls55
7 Transferring Calls59
- Transferring to Voicemail60
- Transferring a Held Call61
- Transferring a Call to Your Mobile61
8 Account Codes63
- Forced Account Code Entry64
- Manual Account Code Entry64
9 Conference Calls65
- Starting a Conference66
- Turning a Normal Call into a Conference66
- Adding Another Party Using Hold66
- Adding Another Party Without Using Hold67
- Viewing Conference Details67
- Dropping/Muting Parties67
- Holding a Conference Call67
- Exiting a Conference68
- Context Sensitive Conferencing68
10 Headset/Handsfree Operation69
- Headset Operation70
- Handsfree Speaker Operation73
11 Contacts/Directory75
- 11. Contacts/Directory76
- How the Directory Search Works77
- Managing External Contacts78
- Viewing Contacts Details79
- Making a Call from the Directory80
- Using the Directory for Other Functions80
- Adding a New Contact81
- Adding a Contact from the Call Log/History81
- Editing a Contact82
- Deleting a Contact82
12 Call Log/History83
- 12. Call Log/History84
- Accessing the Call Log/History85
- Making a Call85
- Viewing Call Details86
- Deleting a Record87
- Deleting All Records87
- Adding a Record to Your Contacts87
13 Voicemail89
- Message Waiting Indication90
- Visual Voice91
- Checking Messages91
- Sending a Message92
- Email Mode92
- Mailbox Greeting92
- Mailbox Name94
- Changing Your Voicemail Code94
- Switching Voicemail On/Off95
- Transferring to Voicemail95
- Sending a Call to Voicemail95
14 Logging In/Out97
- 14. Logging In/Out98
- Logging in99
  - Logging in on a Phone Already in Use99
  - Logging in on a "Not Logged In" Phone99
- Logging out100
- Changing Your Security PIN100
- Locking the Phone101
- Unlocking the Phone101
- Auto Lock102
15 Groups103
- 15. Groups104
- Group Membership105
  - Group Membership On/Off (Status Menu)105
  - Group Membership On/Off (Features Menu)105
- Group Service Status and Fallback106
16 Feature Buttons109
- Editing Your Programmable Buttons110
- Features110
- Phone Settings115
18 Status Menu133
- Do Not Disturb134
- Follow Me to134
- Follow Me here135
- Forward on Busy135
- Forward on no Answer136
- Forward Unconditional136
- Forwarded here136
- Group Membership136
- Group Service Status137
- Mobile Twinning137
- Parked Calls138
- System Alarms138
19 Short Codes139
20 System Administration143
- Checking the System Information144
- Setting the Date145
- Checking the Time Server Status146
- Setting the Time147
- Setting the Time Offset147
- Shutting down the System148
- Managing Memory Cards149
- Reporting System Alarms150
21 Menus151
- Features Menu152
- Status Menu153
- A Menu154
- Menu Access Control155
- Entering Characters156
22 Glossary159
- Abbreviated Ring160
- Appearance Button160
- Attention Ring160
- Auto Hold160
- Bridged Appearance Button160
- Call Appearance Button160
- Call Coverage Button160
- Coverage Ring160
- Do Not Disturb160
- Do Not Disturb Exceptions161
- Follow Me161
- Follow Me here161
- Follow Me to161
- Forward on Busy161
- Forward on no Answer161
- Forward Unconditional162
- Group162
- Idle Line Preference162
- Internal Twinning162
- Line Appearance Button162
- Logged out163
- Login Code163
- Missed Call163
- Missed Group Call163
- Mobile Twinning163
- Network163
- Park Call163
- Park Slot Number163
- Ringing Line Preference163
- Short Codes163
- System Administrator164
- System Phone User164
- Twinning164
23 Document History165
- 23. Document History166
- Index167

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