9500 Series Telephone User Guide Page 66
Issue 12b (Wednesday, March 28, 2018)IP Office™ Platform 11.0
Comments on this document? infodev@avaya.com
9. Conference Calls
The telephone system supports multiple conference calls, with additional parties addable to any conference call until the
system's conference capacity is reached. A maximum of 64 parties in any particular conference call is supported.
Conference resources are also used for call recording and other features, reducing the available conference capacity for
ordinary conference calls.
Some conference controls, for example dropping other parties, only apply to conferences started on the same phone
system as your extension.
·
Note: If you are the only internal user in the conference, depending on your telephone system's configuration,
dropping yourself might end the conference. Consult your system administrator for details.
Default Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following are default short codes
that may be available. However, your system administrator can remove and change the short codes available to you or all
users. To use a short code, you may have to put your currently call on hold.
·
Conference Held Calls: *47
Start a conference between yourself and any calls that you have on hold.
9.1 Starting a Conference
This is a simple method for creating a conference. For more complex scenarios, see Context Sensitive Conferencing .
To start a conference:
1. If not already on a call, make a call to the first party or answer a call.
2. Press the Conf soft key. The current call is automatically put on hold.
3. Dial the party that you want to add to the conference.
·
If they answer and want to join the call, press Conf again. This call and your current held calls are turned into
a conference call.
·
If they do not want to join the call or do not answer, press Drop. Then press the appearance key of the
previously held call to reconnect to that call.
9.2 Turning a Normal Call Into a Conference
If your system administrator has configured a Conference Add button on your phone, you can press that button to turn
your current call into a two-party conference. That then gives you access to the conference details features such as
adding, muting and dropping conference parties without having had to put the existing call on hold.
Contact your system administrator for details of adding a Conference Add button. Supported on IP Office Release 11.0
and higher.
9.3 Adding Another Party Using Hold
This method of adding someone to a conference temporarily put your connection to the conference on hold. That allows
you to hear the call progress and talk to the whoever answers the new call without the existing conference parties
hearing that conversation.
The other parties already in the conference are able to continue talking to each other whilst you try to add the new party.
You can also add a new party without using hold .
To add a call using conference hold:
1. Press Conf to put the conference on hold. This does not affect the other conference parties who can continue
talking to each other.
2. Press an available appearance key on which to make a call.
3. Dial the party that you want to add to the conference.
·
If they answer and want to join the call, press Conf again. This call and your current held calls are turned into
a conference call.
·
If they do not want to join the call or do not answer, press Drop. Then press the appearance key of the
previously held call to reconnect to that call.
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