9500 Series Telephone User Guide Page 161
Issue 12b (Wednesday, March 28, 2018)IP Office™ Platform 11.0
Comments on this document? infodev@avaya.com
Glossary: Do Not Disturb
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Calls to any hunt group of which you are a member are not presented to you (unless you are the last available
member of the group).
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Enabling 'do not disturb' will not affect any calls already being presented to your phone.
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You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.
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N = No Calls (Do Not Disturb)
An N is shown after your extension name on the phone's idle display when you have do not disturb enabled.
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22.10 Do Not Disturb Exceptions
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These are numbers for callers who can call you even when you are set to 'do not disturb.' This only applies for calls
to you. It does not apply for calls to a hunt group of which you are a member.
22.11 Follow Me
'Follow me to' is used to redirect your calls to another extension where you will be working. The calls are presented with
your user name so that they can be distinguished from calls for the extension's normal user. This allows you to share
another person's phone without logging them off their phone.
All calls are redirected and the calls are still subject to all your user settings as if they were ringing at your phone.
22.12 Follow Me Here
'Follow me here' is the function used to enable 'follow me' at the extension to which you want your calls redirected.
22.13 Follow Me To
'Follow me to' is the function used to enable 'follow me' from your own phone.
22.14 Forward on Busy
'Forward on busy' redirects your calls when your phone is not able to present you with any more alerting calls.
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By default, this function is only applied to incoming external calls made to you. However, if required, internal calls
can also be selected.
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When enabled, all calls matching the settings are forwarded to the number set as the 'forward on busy'/'no answer'
destination. That number can be internal or external.
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'Busy' is defined has having no available call appearance buttons on which further calls can be presented.
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Hunt group calls are not presented when you are busy and so are not forwarded by this setting.
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The 'forward on busy' and 'forward on no answer' options use the same forwarding destination number. If no
number is set, they use the same destination as set for 'forward unconditional.'
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If you also have voicemail enabled , if the the forwarded call is still unanswered after having rung for your no
answer time (default 15 seconds), the system will redirect the call to voicemail. Note that this is not always
possible for calls that have been forwarded to an external number.
22.15 Forward on No Answer
Forward on no answer redirect calls that have alerted your phone but have not been answered for some reason.
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By default this function is only applied to incoming external calls to you. However if required internal calls can also
be selected.
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When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer
destination. That number can be internal or external.
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No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).
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Hunt group calls are not forwarded.
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The 'forward on busy' and 'forward on no answer' options use the same forwarding destination number. If no
number is set, they use the same destination as set for 'forward unconditional.'
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