Avaya 9504 - Answering and Diverting Calls

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9500 Series Telephone User Guide Page 32

Issue 12b (Wednesday, March 28, 2018)IP Office™ Platform 11.0

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3. Answering Calls

A slow flashing red lamp on an appearance button indicates an alerting call. This may also be accompanied by ringing

and by the message lamp flashing .

Selected Button

If you are currently not on a call, you can answer the alerting call in the following ways:

1. Select the method which you want to use to talk to the caller:

To silence the ringing, press the Ignore soft key. The call will still continue alerting visually and can be

answered or ignored.

To redirect the call to voicemail, press the To VM soft key.

To answer the call using the handset, lift the handset.

To answer the call handsfree, press the SPEAKER key.

To answer the call on a headset, press the HEADSET key.

Just pressing the call appearance key will answer the call either on the speaker or headset depending on the

phone's audio path setting.

2. Once you have answered the call, you can switch between different talk modes:

To switch to using the handset, lift the handset.

To switch to handsfree, press the SPEAKER key. If you were using the handset you can now safely replace

it.

To switch to headset mode, press the HEADSET key. If you were using the handset you can now safely

replace it.

If you have answered the call on the speaker or headset, pressing the SPEAKER or HEADSET key again

before you select another mode will end the call.

Just pressing the call appearance key or any other appearance button will put the current call on hold.

Answering Another Call

If you are already on a call, answering a new call will automatically put the existing call on hold unless your first press

Drop.

1. Using the up and down cursor keys, scroll the display to highlight the waiting call.

To silence the ringing, press the Ignore soft key. The call will still continue alerting and can be answered or

ignored.

To redirect the call to voicemail, press the To VM soft key.

2. To answer the call, press the call appearance button. Your existing call will be put on hold.

Note: This guide assumes that auto hold is enabled (the default). The system administrator can disable auto hold for the

system, in which case calls are automatically disconnected rather than held.

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