Avaya 9504 - Switching Voicemail On;Off; Transferring to Voicemail; Sending a Call to Voicemail

9500 Series Telephone User Guide Page 95
Issue 12b (Wednesday, March 28, 2018)IP Office™ Platform 11.0
Comments on this document? infodev@avaya.com
Voicemail: Changing Your Voicemail Code
13.9 Switching Voicemail On/Off
You can control whether the telephone system uses voicemail to answer your unanswered calls. This does not switch off
your mailbox which you can still access to play existing messages and use other functions.
1. Press the MESSAGES button.
· Depending on how your system is configured, you may be required to enter your voicemail password and then
press Done.
2. The Visual Voice menu is displayed.
3. Use the up and down cursor keys to highlight Voicemail.
4. Press the Change to switch between On or Off.
5. Press Save to save the change.
13.10 Transferring to Voicemail
When set to visual voice mode, the key can be used to transfer your current call to the voicemail mailbox of another
user or group.
1. With the call connected, press the key. You are still connected to the call and can continue talking.
2. Dial the extension number of the user or group to which you want to transfer the call.
3. When the number matches a user or group, their name is displayed.
· To transfer the call to the user or group's mailbox, press Select. The caller will hear a few seconds of ringing
and then the mailbox greeting.
· To exit the transfer menu, press Cancel.
13.11 Sending a Call to Voicemail
You can transfer a call targeted at you directly to your voicemail mailbox.
To divert a call to your mailbox:
1. If the call is not the currently highlighted call on the display, use the up and down cursor keys to highlight it.
2. Press the To VM soft key. The call is redirected to your mailbox.