Avaya 9504 - 6. Holding and Parking Calls

9500 Series Telephone User Guide Page 52
Issue 12b (Wednesday, March 28, 2018)IP Office™ Platform 11.0
Comments on this document? infodev@avaya.com
6. Holding and Parking Calls
Holding a call and parking a call are two similar actions. The current caller is placed on hold and hears music if available.
The table below summarizes the main differences between parking a call and holding a call.
When used to park or hold a call...
Hold
Park
... the call occupies an appearance button.
Yes
No
... the caller hears music on hold if available.
Yes
Yes
... the call can be retrieved by other users dialing a short code.
No
Yes
... the call recalls you automatically if your phone is idle.
Yes
Default 15
seconds
Yes
Default 5
minutes.
... can be used with conference calls.
Yes
No
... can be used to start or add calls to a conference.
Yes
No
... the call is assigned a unique ID.
No
Yes