Avaya 9504 - Forwarding Calls

9500 Series Telephone User Guide Page 41
Issue 12b (Wednesday, March 28, 2018)IP Office™ Platform 11.0
Comments on this document? infodev@avaya.com
Redirecting Calls: Follow Me
5.2 Forwarding Calls
Forwarding is used to redirect calls to another extension or an external number.
Forward Unconditional
Forward unconditional can be used to immediately redirect your calls.
· By default this function is only applied to incoming external calls to you. However, if required internal calls and or
hunt group calls can also be selected.
· When enabled, all calls matching the settings are forwarded to the number set as your forward unconditional
destination. That number can be internal or external.
· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.
· If you also have forward on no answer set, if the unconditionally forwarded call is still unanswered after having
rung for your no answer time (default 15 seconds), the system will redirect the call to your forward on no answer
destination. Note that this is not always possible for calls that have been forwarded to an external number.
· If you also have voicemail enabled , if the the forwarded call is still unanswered after having rung for your no
answer time (default 15 seconds), the system will redirect the call to voicemail. Note that this is not always
possible for calls that have been forwarded to an external number.
· D = Diverting (Forwarding) Calls
A D is shown after your extension name on the phone's idle display when you have forward unconditional enabled.
Forward on Busy
'Forward on busy' redirects your calls when your phone is not able to present you with any more alerting calls.
· By default, this function is only applied to incoming external calls made to you. However, if required, internal calls
can also be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the 'forward on busy'/'no answer'
destination. That number can be internal or external.
· 'Busy' is defined has having no available call appearance buttons on which further calls can be presented.
· Hunt group calls are not presented when you are busy and so are not forwarded by this setting.
· The 'forward on busy' and 'forward on no answer' options use the same forwarding destination number. If no
number is set, they use the same destination as set for 'forward unconditional.'
· If you also have voicemail enabled , if the the forwarded call is still unanswered after having rung for your no
answer time (default 15 seconds), the system will redirect the call to voicemail. Note that this is not always
possible for calls that have been forwarded to an external number.
Forward on No Answer
Forward on no answer redirect calls that have alerted your phone but have not been answered for some reason.
· By default this function is only applied to incoming external calls to you. However if required internal calls can also
be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer
destination. That number can be internal or external.
· No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).
· Hunt group calls are not forwarded.
· The 'forward on busy' and 'forward on no answer' options use the same forwarding destination number. If no
number is set, they use the same destination as set for 'forward unconditional.'
· If you also have voicemail enabled , if the the forwarded call is still unanswered after having rung for your no
answer time (default 15 seconds), the system will redirect the call to voicemail. Note that this is not always
possible for calls that have been forwarded to an external number.
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