9500 Series Telephone User Guide Page 68
Issue 12b (Wednesday, March 28, 2018)IP Office™ Platform 11.0
Comments on this document? infodev@avaya.com
9.8 Exiting a Conference
·
Note: If you are the only internal user in the conference, depending on your telephone system's configuration,
dropping yourself might end the conference. Consult your system administrator for details.
To exit/leave a conference:
1. If not already highlighted, press the up or down cursor keys to display and highlight the conference call.
2. Press the Details soft key.
3. Normally your own name is already selected by default. However, if not use the up or down cursor keys to select
your own name.
4. Press Drop.
9.9 Context Sensitive Conferencing
The previous starting a conference method in this manual covers just simple scenarios where you want your current
call and all held calls to be conferenced together. However, there may be some scenarios where you have multiple calls in
progress where you may want to only conference particular calls.
This can be done by scrolling the display to change which call is highlighted when you press Conf or Conference. For
example:
·
To conference the current call and a particular held call:
Scroll the call display to highlight the required held call. Press Conf or Conference. That held call is conferenced
with your current call without affecting any other held calls.
The table below summarizes which calls are conferenced based on which call is currently highlighted on the telephone's
display. A 'held pending transfer' call is one which has been put on hold by pressing Conf or Transfer.
The below only applies to conferences initiated from the telephone. The traditional behaviour of conferencing the current
and all held calls regardless of hold type still applies if the conference is initiated from elsewhere, for example an
application like one-X Portal for IP Office.
Other conditions in
priority order
Result when Conf or Conference is
pressed:
No call held pending
transfer
Conferences the connected call and all held
calls.
Call held pending
transfer
Conferences the connected call and the held
pending transfer call. Any other held calls are
unaffected.
Conferences the held call and the connected
call. Any other held calls including held
pending transfer are unaffected.
Held pending
transfer call
Conferences the held and held pending
transfer call. All other held calls are
unaffected.
Conferences with all other held calls.
Conferences the held pending transfer call to
a connected call. Any other held calls are
unaffected.
Conferences the call held pending transfer
with all other held calls.
To change which call is currently highlighted:
1. Use the up and down cursor keys to select the current highlighted call appearance. This can be done without
affecting any currently connected or held calls.
·
On most phones in the series, the background shading indicates the currently highlighted call.
·
The soft keys at the bottom of the display automatically change to reflect actions that can be performed on
the call, if any, associated with the currently highlighted button.
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