9500 Series Telephone User Guide Page 18
Issue 12b (Wednesday, March 28, 2018)IP Office™ Platform 11.0
Comments on this document? infodev@avaya.com
1.7.1 Call Appearance Buttons
Call appearance buttons are used to display calls to and from your phone. By having several call appearance buttons, you
are able to answer and make several calls, switch between calls, and perform other actions.
When all your call appearance buttons are in use, any further calls to your number follow your 'forward on busy' setting,
if set. Otherwise, calls go to voicemail (if available).
By default a=, b= and so on is displayed. This can be replaced by another label if required.
When the user is not connected to a call, the button indicated as selected is the button that will be used if the user goes
off hook without pressing an appearance button. When a user is connected to a call, that call is the selected button.
The call appearance is not in use and is not currently selected.
As above but this is the current selected button that will be used
if you go off hook.
Alerting for an incoming call, accompanied by ringing. If already
on a call, only a single ring is given.
As above but this is the current selected button that answered if
you go off hook..
You have a currently connected call or are dialing.
The call appearance button is in use on a bridged appearance
.
You have put a call on hold.
A call on a bridged appearance button matched to the call
appearance has been put on hold.
The button is not programmed for any function.
1.7.2 Bridged Appearance Buttons
A bridged appearance button shows the state of one of another user's call appearance buttons. It can be used to answer
or join calls on that other user's call appearance button. It can also be used to make a call that the call appearance user
can then join or retrieve from hold.
·
When the user's call appearance button alerts, your matching bridged appearance button also alerts. The bridged
appearance button can be used to answer the call on the call appearance button user's behalf.
·
When the call appearance button user answers or makes a call using that call appearance, your matching bridged
appearance button shows the status of that call, for example connected, on hold, etc. The bridged appearance
button can be used to retrieve the call if on hold or to join the call if active.
·
Bridged appearance buttons are not supported between users on different systems in a network.
1.7.3 Call Coverage Buttons
Each call coverage button is associated with another user on your telephone system. The button allows you to be alerted
when that user has an unanswered call still ringing. You can view the details of the call and answer it if required.
The settings of the user being covered control how long it rings at their phone before it also starts alerting on your call
coverage button for that user. Call coverage appearance buttons are not supported between users on different systems in
a network.
1.7.4 Line Appearance Buttons
Line appearance buttons allow you to make and receive calls on a specific telephone line connected to your telephone
system. The button also allows you to see when the line is in use by other users.
For incoming calls, the telephone system still determines the destination for the call. That may be a user or group.
However, if you have a line appearance button for the line, you will see that there is a call alerting and can answer it if
required.
18
To Next Page
Loading...
