9500 Series Telephone User Guide Page 160
Issue 12b (Wednesday, March 28, 2018)IP Office™ Platform 11.0
Comments on this document? infodev@avaya.com
22. Glossary
22.1 Abbreviated Ring
A single non-repeated ring. By default, this type of ring is used when another call alerts you whilst you already have a call
connected.
22.2 Appearance Button
Appearance buttons are used to represent calls made and received by you and other users on the telephone system. They
are configured by your system administrator. Normally, your first three buttons are call appearance buttons, but your
administrator can configure additional appearance buttons for you if required.
22.3 Attention Ring
Your system administrator can set what ringing should be used if another call alerts you and you already have a call
connected. The options are a single non-repeated ring (abbreviated ring) or no ring.
22.4 Auto Hold
By default, when you have a connected call in progress, if you press another appearance button, the connected call is
automatically put on hold. Without auto-hold, pressing another appearance button ends the connected call.
22.5 Bridged Appearance Button
A bridged appearance button shows the state of one of another user's call appearance buttons. It can be used to answer
or join calls on that other user's call appearance button. It can also be used to make a call that the call appearance user
can then join or retrieve from hold.
·
When the user's call appearance button alerts, your matching bridged appearance button also alerts. The bridged
appearance button can be used to answer the call on the call appearance button user's behalf.
·
When the call appearance button user answers or makes a call using that call appearance, your matching bridged
appearance button shows the status of that call, for example connected, on hold, etc. The bridged appearance
button can be used to retrieve the call if on hold or to join the call if active.
·
Bridged appearance buttons are not supported between users on different systems in a network.
22.6 Call Appearance Button
Call appearance buttons are used to display calls to and from your phone. By having several call appearance buttons, you
are able to answer and make several calls, switch between calls, and perform other actions.
When all your call appearance buttons are in use, any further calls to your number follow your 'forward on busy' setting,
if set. Otherwise, calls go to voicemail (if available).
22.7 Call Coverage Button
Each call coverage button is associated with another user on your telephone system. The button allows you to be alerted
when that user has an unanswered call still ringing. You can view the details of the call and answer it if required.
The settings of the user being covered control how long it rings at their phone before it also starts alerting on your call
coverage button for that user. Call coverage appearance buttons are not supported between users on different systems in
a network.
22.8 Coverage Ring
If you have any bridged appearance and or call coverage buttons, you can set the type of ringing (coverage ring) that
should be used when a call alerts on any of those buttons. The options are to use normal ringing, a single non-repeated
ring (abbreviated ring) or no ring. The coverage ring setting is only used if you do not already have a connected call. If
you already have a connected call in progress, the shorter of the coverage ring and attention ring settings is used.
22.9 Do Not Disturb
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When you are in 'do not disturb,' your callers are redirected to voicemail if available. Otherwise, the caller hears
busy tone.
·
People calling from numbers in your 'do not disturb' exceptions list can still call you. However, forwarding can still
be applied to these calls.
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