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9500 Se
ries Teleph
one User Guide
Page 172
Issue
12b (Wed
nesday
, March
28, 20
18)
IP Office™ Pla
tform 11.0
Comments
on this
documen
t? infode
v@avaya.com
© 2018 Avay
a Inc. All right
s reserved.
Template: 21st
February
2018
171
Table of Contents
Main Page
Default Chapter
5
Table of Contents
5
1 Introduction
9
Important Safety Information
11
9504 Telephone
12
9508 Telephone
13
Button Modules
14
Phone Keys
15
Call Soft Key Options
16
Appearance Buttons
17
Call Appearance Buttons
18
Bridged Appearance Buttons
18
Call Coverage Buttons
18
Line Appearance Buttons
18
Feature Buttons
19
Status Display
20
Status Icons
20
Status Letters
20
The Phone Stand
21
2 Making Calls
23
Making Calls
24
Making Additional Calls
24
Calling from the Contacts List
24
Calling from the Call Log/History
25
Redialling a Previous Number
26
Making a
26
Busy Indication
27
En-Bloc Dialing
27
Withholding Your Number
28
Adjusting the Call Volume
29
Muting a Call
29
Ending Calls
29
3 Answering Calls
31
3. Answering Calls
32
Diverting a Call to Voicemail
33
Ignoring/Silencing an Incoming Call
33
Dropping an Incoming Call
33
Answering a
33
Displaying Other Calls
34
Using Call Pickup
34
4 Redialling
35
Open Call Log Mode
36
Last Dialed Mode
36
Selecting Your Redial Mode
36
5 Redirecting Calls
37
5. Redirecting Calls
38
Follow Me
39
Follow Me to (Features Menu)
40
Follow Me (Status Menu)
40
Follow Me here (Features Menu)
40
Forwarding Calls
41
Forward Unconditional (Status Menu)
43
Forward Unconditional (Features Menu)
43
Forward on Busy/No Answer (Features Menu)
44
Forward on no Answer (Status Menu)
44
9500 Series Telephone User Guide IP Office™ Platform
44
Forward on Busy (Status Menu)
45
Do Not Disturb
46
DND On/Off (Features Menu)
47
DND off (Status Menu)
47
Do Not Disturb Exceptions
47
Twinning
48
Mobile Twinning Control
48
Transferring a Call to Your Mobile
49
Reclaiming a Twinned Call
49
Switching Twinning off
49
6 Holding and Parking Calls
51
6. Holding and Parking Calls
52
Holding Calls
53
Holding a Call
53
Taking a Call off Hold
53
Switching between Calls
54
Transferring a Held Call
54
Parking Calls
55
Parking Calls Using the Menu
55
Unparking Calls (Status Menu)
55
Park & Page
56
7 Transferring Calls
59
Transferring to Voicemail
60
Transferring a Held Call
61
Transferring a Call to Your Mobile
61
8 Account Codes
63
Forced Account Code Entry
64
Manual Account Code Entry
64
9 Conference Calls
65
Starting a Conference
66
Turning a Normal Call into a Conference
66
Adding Another Party Using Hold
66
Adding Another Party Without Using Hold
67
Viewing Conference Details
67
Dropping/Muting Parties
67
Holding a Conference Call
67
Exiting a Conference
68
Context Sensitive Conferencing
68
10 Headset/Handsfree Operation
69
Headset Operation
70
Headset Caller Volume
71
Automatic Gain Control
71
Default Handsfree Audio Path
72
Using Wireless Headsets
72
Handsfree Speaker Operation
73
Speaker Volume
74
Default Handsfree Audio Path
74
Automatic Gain Control
74
11 Contacts/Directory
75
11. Contacts/Directory
76
How the Directory Search Works
77
Managing External Contacts
78
Viewing Contacts Details
79
Making a Call from the Directory
80
Using the Directory for Other Functions
80
Adding a New Contact
81
Adding a Contact from the Call Log/History
81
Editing a Contact
82
Deleting a Contact
82
12 Call Log/History
83
12. Call Log/History
84
Accessing the Call Log/History
85
Making a Call
85
Viewing Call Details
86
Deleting a Record
87
Deleting All Records
87
Adding a Record to Your Contacts
87
13 Voicemail
89
Message Waiting Indication
90
Visual Voice
91
Checking Messages
91
Sending a Message
92
Email Mode
92
Mailbox Greeting
92
Mailbox Name
94
Changing Your Voicemail Code
94
Switching Voicemail On/Off
95
Transferring to Voicemail
95
Sending a Call to Voicemail
95
14 Logging In/Out
97
14. Logging In/Out
98
Logging in
99
Logging in on a Phone Already in Use
99
Logging in on a "Not Logged In" Phone
99
Logging out
100
Changing Your Security PIN
100
Locking the Phone
101
Unlocking the Phone
101
Auto Lock
102
15 Groups
103
15. Groups
104
Group Membership
105
Group Membership On/Off (Status Menu)
105
Group Membership On/Off (Features Menu)
105
Group Service Status and Fallback
106
Changing the Group Service Status (Features Menu)
107
Changing the Group Service Status (Status Menu)
107
Changing the Fallback Destinations
108
16 Feature Buttons
109
Editing Your Programmable Buttons
110
Features
110
Abbreviated Dial
111
Absence Text
111
Account Code
111
Auto Answer
111
Call Forward All
111
Call Park
111
Call Park to Other
111
Call Pickup
111
Call Pickup any
112
Conf Meet Me
112
Drop Call
112
Flash Hook
112
Group BLF
112
Park and Page
112
Ringer off
112
Self Administer
112
Send All Calls
112
Suppress Digits
112
Timer
113
Twinning
113
User BLF
113
Phone Settings
115
17. Phone Settings
116
Mobile Twinning
117
Redial Mode
117
Withhold Number
117
En-Bloc Dialing
118
Auto Lock
119
Ringer Controls
120
Disabling the Ringer
120
Ring Pattern/Sound
121
Visual Alerting
123
Coverage Ring
123
Ringer Volume
124
Internal Auto Answer
124
Audible Alerting
125
Display Controls
126
Display Brightness
126
Display Contrast
126
Last Call Duration Display
127
Single/Dual Column Display
127
Call Timer Display
127
Display Language
127
Auto Display Waiting Call
128
Inactivity Timer (Auto Return)
129
A-Menu Auto Exit
129
Volume and Sound
130
Button Clicks
130
Error Tones
130
Ringer Volume
130
Handset Volume
131
Headset Volume
131
Speaker Volume
131
Automatic Gain Control
131
Default Handsfree Audio Path
131
Viewing Information
132
18 Status Menu
133
Do Not Disturb
134
Follow Me to
134
Follow Me here
135
Forward on Busy
135
Forward on no Answer
136
Forward Unconditional
136
Forwarded here
136
Group Membership
136
Group Service Status
137
Mobile Twinning
137
Parked Calls
138
System Alarms
138
19 Short Codes
139
20 System Administration
143
Checking the System Information
144
Setting the Date
145
Checking the Time Server Status
146
Setting the Time
147
Setting the Time Offset
147
Shutting down the System
148
Managing Memory Cards
149
Reporting System Alarms
150
21 Menus
151
Features Menu
152
Status Menu
153
A Menu
154
Menu Access Control
155
Entering Characters
156
22 Glossary
159
Abbreviated Ring
160
Appearance Button
160
Attention Ring
160
Auto Hold
160
Bridged Appearance Button
160
Call Appearance Button
160
Call Coverage Button
160
Coverage Ring
160
Do Not Disturb
160
Do Not Disturb Exceptions
161
Follow Me
161
Follow Me here
161
Follow Me to
161
Forward on Busy
161
Forward on no Answer
161
Forward Unconditional
162
Group
162
Idle Line Preference
162
Internal Twinning
162
Line Appearance Button
162
Logged out
163
Login Code
163
Missed Call
163
Missed Group Call
163
Mobile Twinning
163
Network
163
Park Call
163
Park Slot Number
163
Ringing Line Preference
163
Short Codes
163
System Administrator
164
System Phone User
164
Twinning
164
23 Document History
165
23. Document History
166
Index
167
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