Chapter 11: Troubleshooting 197
Disabling the Loader in BD FACSCanto Clinical Software
If a problem occurs that requires you to temporarily disable the Loader and run
tubes manually, you can make the software behave as though a Loader is not part
of your system. Dialogs reminding you to insert the Loader and other software
notifications no longer appear.
1 In BD FACSCanto clinical software, choose Tools > Options.
2 Click .
3 Select the checkbox in the Run Options dialog:
Test tube stuck on SIT,
software not responding
• Cytometer not set up for
automatic loading
• Software problem
Remove the tube from the SIT
manually.
1 Hold the tube and move the
aspirator arm aside.
2 Gently pull the tube off the SIT.
3 Release the aspirator arm.
4 Restart the software.
5 If needed, modify the cytometer
for automatic loading.
Carousel not rotating
correctly
Carousel not engaged with
alignment pin on drawer
Rotate the carousel on the spindle
until the alignment guide pin
engages with the alignment hole,
and press down. See step 4 on
page 137. If the problem persists,
contact BD Biosciences for
assistance.
Aspirator arm bar vertical Rotate the bar to the forward
horizontal position.
Loader Troubleshooting (continued)
Observation Possible Causes Recommended Solutions
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