BD FACSCanto II - BD FACSDiva Software Troubleshooting; BD FACSDiva Software General Issues; Cytometer Disconnected in Cytometer window (software does not connect to cytometer); Cytometer not responding status message

Chapter 11: Troubleshooting 215
BD FACSDiva Software Troubleshooting
Acquisition Indicator Lights
The acquisition indicator lights may provide important information when trou-
bleshooting software related issues. Ensure that these lights are on (see Electron-
ics Components on page 20).
BD FACSDiva Software General Issues
Observation Possible Causes Recommended Solutions
Cytometer
Disconnected in
Cytometer window
(software does not
connect to cytometer)
BD FACSCanto clinical
software running
• Quit BD FACSCanto clinical
software.
• In BD FACSCanto clinical
software, put the cytometer in
standby: choose Cytometer >
Standby.
Cytometer power is off Turn power on.
Internal firmware error Cycle power on cytometer.
Communication failure
between software and
cytometer
• Quit the software and restart it.
• If unsuccessful, cycle the
cytometer power. Restart the
computer.
Ethernet cable
disconnected
Unplug and then plug in the cable
connectors.
Cytometer not
responding
status message
Various Switch the cytometer power off,
and then on. Restart the computer.