216 BD FACSCanto II Instructions for Use
Unable to access
database
Adaptive Server
Anywhere™ not
running
Verify that the database server has
been started.
1 Choose Start > Settings >
Control Panel and double-click
the Administrative Tools icon.
2 Double-click the Services icon.
3 Select Adaptive Server
Anywhere. If the Start button is
enabled, click the button to start
up the database server. If the
buttons are greyed out, the
database could be loading.
Software not
responding
Saving or loading large
data file
Look for screen activity. If there is
no activity, wait 1–2 minutes, and
then restart the software.
Calculating large
number of statistics
Calculating statistics is memory-
intensive. When calculating many
statistics on a large number of
displayed events, wait 1–2 minutes
before using the software.
Waiting for response
from cytometer
Wait until cytometer action is
complete. If after 2 minutes no
timeout is received, restart
cytometer and software.
After restarting software, to
prevent carryover, perform a
fluidics startup before acquiring
data:
Choose Cytometer > Fluidics
Startup.
BD FACSDiva Software General Issues (continued)
Observation Possible Causes Recommended Solutions
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