Chapter 11: Troubleshooting 217
Software not
responding (continued)
1 Press Ctrl-Shift-Esc. Locate
BD FACSCanto clinical
software in the Windows Task
Manager; click End Task.
If acquisition is in progress,
data will be lost.
2 Restart software. To prevent
carryover, perform fluidics
startup before acquiring data by
choosing Cytometer > Fluidics
Startup.
Software message
“Hardware key not
accessible...”
Security module
disconnected
Reconnect the security module to
the USB port, and restart the
software.
Error message in
Status tab
(Refer to text in error
message)
Follow instructions in error
message.
Communication or
fluidics error
Shut down the computer and
cytometer, and restart them. If the
message reappears, contact
technical support. Provide exact
wording of the status message.
BD FACSDiva Software General Issues (continued)
Observation Possible Causes Recommended Solutions
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