Chapter 11: Troubleshooting 199
BD FACSCanto Clinical Software Troubleshooting
Acquisition Indicator Lights
The acquisition indicator lights may provide important information when
troubleshooting software related issues. Ensure that these lights are on (see
Electronics Components on page 20).
BD FACSCanto Software General Issues
Observation or Error
Message
Possible Causes Recommended Solutions
Software not responding Software frozen
1 Press Ctrl-Shift-Esc. Locate
BD FACSCanto clinical
software in the Windows
Task Manager; click End
Task.
If acquisition is in
progress, data will be lost.
2 Restart software. To prevent
carryover, perform fluidics
startup before acquiring data
by choosing Cytometer >
Fluidics Startup.
Software does not
connect to cytometer
BD FACSDiva software
running
• Quit BD FACSDiva software.
OR
• In BD FACSDiva software,
put the cytometer in standby:
choose Cytometer > Standby.
Cytometer power is off Turn power on.
Internal firmware error Cycle power on cytometer.
Ethernet disconnected See page 192.
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