Brother MFC-J6920DW Service Manual

Confidential
2-27

Error Code 2A
No black ink cartridge loaded, detected by the ink cartridge detection sensor.
Error Code 2B
No yellow ink cartridge loaded, detected by the ink cartridge detection sensor.
Error Code 2C
No cyan ink cartridge loaded, detected by the ink cartridge detection sensor.
Error Code 2D
No magenta ink cartridge loaded, detected by the ink cartridge detection sensor.
User Check
- Check if incompatible ink cartridge is loaded.
- Reload the ink cartridge.
- Replace the ink cartridge.
 Error Code 2E
Cannot communicate with ink cartridge IC chip (machine body side.)
Cannot Print / No Ink Cartridge LCD
Cannot Print / No Ink Cartridge LCD
Cannot Print / No Ink Cartridge LCD
Cannot Print / No Ink Cartridge LCD
Step Cause Solution
1 Ink cartridge detection sensor
defective
Replace the ink refill ASSY.
2 Main PCB defective Replace the main PCB ASSY.
Unable to Print 2E LCD
Step Cause Solution
1 Main PCB defective Replace the main PCB ASSY.

Brother MFC-J6920DW Specifications

General

Type	all in one
Tray Capacity	500
Automatic Document Feeder Capacity	35 sheets
Paper Size	11" x 17"
Paper Handling	up to 500 sheets
Color Print Speed	20 pages per minute
Mono Print Speed	22 pages per minute
Print Resolution Mono	up to 6000 x 1200
Print Resolution Color	up to 6000 x 1200
Scanner Type	flatbed
Scan Resolution	up to 2400 x 1200
Copier Resolution Mono	up to 2400 x 1200
Copier Resolution Color	up to 2400 x 1200
Fax Function	yes
Cartridges	lc103bk/c/m/y
Number Of Cartridges	4
Internal Memory	no
Memory Card	yes
Network	wireless
Connectivity	usb
OS Compatibility	pc: windows server 2003, server 2003 r2, server 2008, server 2008 r2, server 2012, xp home, xp professional, vista, 7 or 8, mac: os x v10.6x, 10.7x or 10.8x
Mobile Devices Connection	yes

Weight and Dimensions

Height	21.9 inches
Width	17 inches
Net Weight	36.4 pounds