Problems Regarding Paper
Roll Paper Cannot be Inserted into the Paper Feed Slot
Cause Corrective Action
The roll paper is warped. Straighten out curls and reload the roll.
Paper is jammed by the paper feed slot. Remove the jammed paper .
( → P .120)
( → P .145)
Cannot load sheets
Cause Corrective Action
The paper source selection is incorrect. Press the Load button and select the paper source.
Paper is not cut straight
Cause Corrective Action
The paper is bent or curled at the cut position. Straighten out any curling by the edges of the paper .
Paper rises by the ends of the cut position before
it is cut.
Reload the paper correctly .
Y ou are using paper that cannot be cut with the
Cutter Unit .
Specify Manual in Cutting Mode in the Control
Panel menu and use scissors or a cutting tool to cut
the roll after printing.
( → P .129)
Paper is not cut
Cause Corrective Action
In the printer driver , No or Print Cut Guideline is
specied in Auto Cut .
Specify Y es in Auto Cut in the printer driver .
In the Control Panel menu, Cutting Mode is set to
Eject or Manual .
If the Cutting Mode is Eject , press the Cut button to
cut the paper .
If the Cutting Mode is Manual , cut rolls with scissors
or the like.
Depression on the leading edge is left
Cause Corrective Action
Keeping a roll in the printer for a long time without
printing on it may leave a depression on the leading
edge.
When printing quality is most important, we
recommend setting T rimEdge Reload to On or
Automatic so that the paper edge is automatically
cut before printing.
( → P .35)
The size of clear lm cannot be detected
Cause Corrective Action
The Platen is soiled with ink or other substances. Open the T op Cover and clean the entire Platen .
( → P .647)
T roubleshooting 665
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