15-56 August 2003 Access Navigator - Release 1.8
Diagnostics & Troubleshooting
Technical Support
If your having dial tone problems, enter the following commands:
trace tmc on (let run for 2 or 3 minutes)
trace tmc off
trace eoc on (let run for 2 or 3 minutes)
trace eoc off
show ds1 (for any problem DS1s)
status ds1 (for any problem DS1s)
After entering the above commands, turn off capture or logging to close the file.
Attach the capture or log file to your email. Please include a phone number where you can be reached, and
the best time to call you. Also include a description of your problem and anything else you think might be
needed or helpful.
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